Email support@harrisproductadvisory.com for assistance.
What to include
- Your name, company or workspace name, and the email address you use to sign in.
- The feature or Chat app you are using and what you expected to happen.
- The steps that led to the issue, the time and time zone, and the exact error text.
- A screenshot with private information removed, if it helps explain the problem.
Do not send passwords, API keys, Google verification codes, authentication tokens, or confidential customer files. Support can coordinate an appropriate way to provide additional information if needed.
Google Chat and Drive setup
Your organization’s administrator controls which apps and permissions are allowed. Product Inflection support can help distinguish an organization policy restriction from an incomplete app setup or a service problem. Customer installation is available by invitation and may require administrator approval and Google’s applicable review requirements.
Ask Sense answers questions and can prepare presentations for a selected, approved Drive folder. Sense Market provides market news and can collect news from a separately authorized space. Sense Customer Experience provides approved customer and discovery insights. Different spaces can use these roles at the same time.
Privacy, access, and security
Use the same support address for privacy requests, authorized deletion requests, and suspected security incidents. Identify the affected workspace and describe the issue without including credentials or unnecessary sensitive content.
Support hours and response targets are stated in any applicable customer agreement. No public service-level or response-time commitment applies.
Provider
Harris Product Advisory LLC
support@harrisproductadvisory.com